Illinois Tech's telephone system has the flexibility to program inbound calls to flow to specific individuals or groups and enhance a department鈥檚 customer service requirements. The Office of Technology Services (OTS) can design a call flow to optimize customer service for your area by using:
- Automated Attendants
- Automatic Call Distribution (ACD) call center reporting
- Many other features
To order call flow design/redesign, contact the Support Desk.